Right to cancel

Apply only to UE Customers. 

  1. A consumer who has concluded an off-premises contract may withdraw from it without stating a reason in accordance with the provisions in force, within 14 (fourteen) calendar days from the date of receipt of the goods, by submitting to the trader a statement of Withdrawal from the contract. It is enough to send a statement before the deadline expires.
  2. The customer may use the withdrawal model available at https://www.nutron.pl/odstapienie-od-umowy-wzor.pdf but using this design is not a prerequisite.
  3. The return of the goods referred to in paragraph 1 of this paragraph shall take place at the expense of the customer. The goods returned in connection with the withdrawal from the contract must be complete (together with the full equipment and accessories constituting its integral part), may not wear traces of use going beyond the usual management thing. You must attach a copy of the sales document to the returned item. Removal of the factory security of the packaging (foil, sticker, tape) cannot be treated as a reason for the seller's refusal to return.
  4. The consumer is responsible for reducing the value of things resulting from its use in a way beyond what is necessary to ascertain the nature, characteristics and functioning of the goods.
  5. The return of the goods to the seller shall take place no later than 14 (fourteen) days after withdrawal from the purchase/sale agreement. To preserve the deadline, it is sufficient to send the goods before expiry. With the returned goods, the customer must reimburse any products/benefits which he/she has received at a complimentary rate and/or whose condition of obtaining or receiving a preferential price was the purchase of the return equipment.
  6. In the event that the consumer chooses to return the goods and when the provisions of § 8, paragraph 3, 4 and 5 of the purchase agreement are fully fulfilled, the contract is deemed not to be concluded and the consumer will be issued a corrective invoice or receipt to the purchase document.
  7. In the event of withdrawal from the contract, the seller will reimburse to the customer all payments received from the client, including the costs of delivering the goods (except for additional costs resulting from the customer's chosen delivery method other than the cheapest ordinary Method of delivery offered by the seller), without delay, and in any case no later than 14 days from the date on which the seller was informed of the client's decision to exercise the right of withdrawal, however, no sooner than after the The customer to return the subject of the contract to which the waiver or proof of such reimbursement is made. The seller's payment refund will be made using the same payment methods as the customer used in the original transaction, unless the customer expressly agrees to another solution; In any case, the reimbursement of the payment is made at the seller's expense.
  8. The right to withdraw from the contract referred to in paragraph 1 of this paragraph shall also apply to instalments, in distance contracts, in accordance with the terms of the credit agreement.
  9. The right to withdraw from an agreement concluded off-premises or at a distance shall not be granted to the consumer in respect of contracts:
    1. For the provision of services if the trader has fully performed the service with the express consent of the consumer, who has been informed before the commencement of the provision that the trader loses the right to withdraw from the contract;
    2. Where the price or remuneration depends on fluctuations in the financial market over which the trader has no control and which may occur before the expiry of the time limit for withdrawal from the contract;
    3. Where the subject of the provision is a non-prefabricated thing, produced according to the consumer's specifications or for satisfying his or her individualised needs;
    4. Where the subject of the service is a benefit which is deteriorating rapidly or has a short shelf life;
    5. In which the object of the service is supplied in a sealed packaging which cannot be returned after opening due to health protection or hygienic reasons, if the packaging has been opened after delivery;
    6. In which the subject of the provision are items which, after delivery, by their nature, are inseparably linked to other things;
    7. In which the subject of the service are alcoholic beverages, the price of which was agreed upon the conclusion of the contract of sale, which may be delivered only after 30 days and the value of which depends on market fluctuations, over which the trader does not have Control
    8. in which the consumer expressly requested the trader to come to him for urgent repair or maintenance; If the trader provides additional services other than those whose performance the consumer has requested or provides items other than spare parts necessary for the repair or maintenance, the consumer shall be entitled to withdraw from the contract in respect of Additional services or items;
    9. Where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the packaging has been opened after delivery;
    10. o The provision of newspapers, periodicals or periodicals, with the exception of a subscription contract;
    11. concluded by public auction;
    12. o The provision of services in the field of accommodation, other than for residential purposes, carriage of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract is marked with a day or The period of service provision;
    13. o The supply of digital content which is not recorded on a tangible medium if the fulfilment of the benefit began with the express consent of the consumer before the expiry of the period for withdrawal and after informing the trader of the loss of rights Withdrawal
    14. When the order was shipped outside the European Union